Baobab frequently asked questions

    • Anytime! All courses are "on-demand", meaning you can start them any time you like. They are all online and self-directed. You will have access to the course for the duration of your subscription (e.g. 1 calender month or longer).

    • Yes! All courses are formally approved by the Institution of Chemical Engineers (IChemE) in the United Kingdom and worldwide. This means your course certificate will contain the IChemE approved logo and you will earn continuing professional developent (CPD) hours depending on the duration of the course. CPD hours are roughly equivalent to Continuing Education Units (CEU) or PDH (professional development hours).

      Much of the Baobab content was developed and delivered in lectures by our staff at Robert Gordon University (RGU) in Aberdeen, Scotland, for their Postgraduate Masters degrees related to Energy Engineering.

    • All courses on the Baobab site can be tailored and delivered live online or in-house. Please view the "In-house training" menu item or contact us for more details at [email protected]

    • On the Sign Up page you can choose between 1) An individual course, 2) The Video Library (all or specific subjects) or 3) Full access (all courses and the complete video library). The difference features are outlined in the table (see Subscription Options section of home page). All subscriptions are valid for the specific length of time selected (i.e. 1 month, 3 months etc.) from the date of purchase.

    • Your account is created (and your subscription period starts) on successful receipt of payment. You will receive an email containing your temporary log in details. Your subscrition is active for the specific duration of time selected (for example, 1 month). You can extend your subscrition period or add other courses as required.

    • VAT is only applicable if you are an individual consumer located in the UK or the European Union (EU) or a business customer located in the United Kingdom (UK). Business customers located in the UK can reclaim VAT.

      If you are a business customer in the EU, you must provide a valid VAT registration number (VRN). VAT will not be charged but you will be liable for VAT in your home country.

      If you reside outside the UK or EU, then no VAT is due.

    • The Video Library is like a large digital book and can used for reference purposes. Content is organised by subjects and then individual topics. Users can browse through all contents in any order.

      All Courses are structured groupings of videos combined with assessments in order to achieve a particular objective (e.g. learn about Artificial Lift Design and Diagnosis). A course certificates is awarded on completion of the final exam.

    • Quizzes and Practical Exercises are used in the course to assist in learning. They provide feedback and advice. An Exam is taken and the end of a course and must be passed to earn a course certificate.

    • Course certificates are awarded for all courses that are equivalent to a 1 day classroom course or longer. To collect a certificate, all videos must be watched to the end and all Quizzes and Practical Exercises taken with a score of 80% or higher. A final exam must be passed with a score of 80% or more to award a course certificate. All courses are IChemE approved and will earn CPD (continuing professional development) hours.

    • Use the global search feature which scans all video titles, descriptions and transcripts, plus your notes. If you want to know how to do something quickly, then check out the "How do I" courses.

    • If you are in a large company (with an Enterprise account), your Enterprise Administrator will be able to assign ("nominate") specific courses to you from time to time and monitor your progress.

    • All users can take notes for any video or quiz and these are summarised on your home page. Notes are also searchable. Notes are private to your account and not visible to other users.

    • No - all content is to be viewed online only. Any attempt to download or record videos or quizzes is a breach of the Terms and Conditions.

    • More technical information is given in the Resources and References section of the Introduction (All Content). This contains useful books, papers and web links. Or, post questions under each video and await answers from other users.

    • Click on the icon in the upper right corner of each video and select the language and colour.

    • This could happen if your subscription has expired or you have entered an incorrect password more than 5 times. Either renew your subscription following the link given in your renewal reminder or under your home page options. If you have a valid account, request a new password on the login screen.

    • This may occur if you have a slow connection speed (less than 500 kbps) in which case the videos may pause intermittently. Slow connection speeds may affect quality on mobile IOS devices (iPad and iPhone).

    • Either your connection to the internet is lost or, in very rare cases, a server may be down. Try again after a few minutes. This may also happen if you have a firewall that is blocking video or flash content.

    • Please email [email protected] if you’d like any help or to leave us your comments, feedback and suggestions for future content.